Vehicle Drop-Off & Authorization
Save time when you arrive. Review our vehicle drop-off process and complete your authorization before your repair begins.
Introduction
Fast & Easy Vehicle Drop-Off
At Roland Auto Collision, we make dropping off your vehicle simple. Whether your vehicle was involved in an accident, needs collision repair, paint work, dent repair, bumper replacement, or insurance repairs, our streamlined drop-off process gets your repair started as quickly as possible.
Our team carefully documents your vehicle, reviews your repair needs, and keeps you informed throughout the entire repair process. As a trusted auto body shop in Duluth, GA, we've built our reputation on transparent communication, precise workmanship, and delivering every repaired vehicle back to factory standards.
From minor dent repair and scratch touch-ups to full collision repair after a car accident, our Duluth collision center handles every job with the same attention to detail. Drivers across Gwinnett County — from Suwanee and Norcross to Lawrenceville and Johns Creek — trust Roland Auto Collision for honest estimates, quality paint repair, and insurance claims assistance that takes the stress off your shoulders.
The Process
How Our Drop-Off Process Works
Bring Your Vehicle
Drop off your vehicle during business hours.
- Driver's License
- Insurance Information (if applicable)
- Vehicle Keys
- Claim Number (if available)
Complete Authorization
Fill out our secure Vehicle Drop-Off Authorization Form.
- Customer Information
- Vehicle Information
- Insurance Details
- Repair Authorization
Vehicle Inspection
Our technicians perform an initial inspection and begin preparing your repair estimate.
- You'll receive updates throughout the repair process.
Vehicle Pickup
Once repairs are complete, we'll contact you by:
- Phone
- Text Message
Checklist
What Information You'll Need
Customer Information
- Full Name
- Phone Number
- Email Address
- Driver's License
- Insurance Company
- Claim Number
Vehicle Information
- Year
- Make
- Model
- Color
- VIN
- License Plate
- Current Mileage
Important
Storage Fee Policy
Once your vehicle has been completed and you have been notified that it is ready for pickup, we ask that it be picked up promptly.
Vehicles not picked up within three (3) calendar days after notification may be subject to a storage fee of $75 per day until the vehicle has been released.
If you have questions regarding pickup timing, please contact our office.
Authorization
Customer Authorization
By authorizing repairs, you acknowledge that Roland Auto Collision may inspect, store, and perform approved repair services on your vehicle.
You also acknowledge that:
- You are responsible for arranging vehicle pickup.
- Storage fees may apply after three calendar days from notification.
- Storage fees continue until the vehicle has been picked up unless otherwise agreed upon in writing.
Forms & Help
Download Forms
Vehicle Drop-Off Authorization Form
Download a printable PDF before your visit and bring it with you for a faster drop-off.
Download PDFNeed Help?
Questions about insurance claims, repairs, or the drop-off process? Call our team today.
Call Roland Auto CollisionReady to Drop Off Your Vehicle?
Free estimates on collision repair, dent repair, paint repair, and bumper repair in Duluth, GA.
Duluth's Trusted Collision Center
Collision Repair Duluth GA — Built on Trust, Craftsmanship & Communication
When you search for collision repair near me in Duluth, GA, you're looking for more than just an auto body shop — you're looking for a team you can trust with one of your most important investments. Roland Auto Collision is a locally owned collision center serving drivers across Duluth, Suwanee, Norcross, Lawrenceville, Johns Creek, Peachtree Corners, Berkeley Lake, Buford, Sugar Hill, and greater Gwinnett County. Every repair that comes through our shop — from a minor scratch repair to a full frame straightening after a serious car accident — is handled with the same standard of precision, transparency, and customer care.
Our vehicle drop-off and authorization process is designed to make your visit as smooth as possible. From the moment you pull into our Duluth collision center, our team is ready to document your vehicle, walk you through the auto repair authorization paperwork, and answer any questions about the collision repair process. Whether you're paying out of pocket or filing an insurance collision repair claim, we help you understand what to expect at every stage — from initial auto body estimate to the final quality inspection.
Insurance claims assistance is one of the areas where Roland Auto Collision stands apart from other auto body shops in Duluth. We work directly with most major insurance carriers, communicate with adjusters on your behalf, and help ensure that the repair plan reflects factory specifications — not shortcuts. Our goal is simple: get your vehicle back to pre-accident condition safely, with as little disruption to your daily life as possible.
Our craftsmen specialize in auto body repair, dent repair, paint repair, bumper repair, and comprehensive car accident repair. Using modern paint booths, computerized color-matching systems, and OEM-quality parts, we deliver finishes that blend seamlessly with your factory paint. Whether it's a small parking-lot ding or major structural work following a collision, our technicians combine years of hands-on experience with the latest repair techniques.
The vehicle drop-off step matters more than most drivers realize. A clear, documented handoff protects both the customer and the shop — that's why our authorization form covers vehicle condition, mileage, insurance details, and repair scope up front. It also gives us everything we need to start your estimate immediately, order any long-lead parts, and coordinate directly with your insurance company. If your vehicle is not drivable, we can also help arrange towing to our Duluth location.
After your vehicle enters our shop, you're never left in the dark. We provide updates by phone, text, and email throughout every phase — teardown, parts ordering, body and frame repair, paint, reassembly, and final quality control. When your repair is complete, we contact you promptly so you can schedule pickup. To keep our shop running efficiently for every customer, vehicles not picked up within three calendar days of notification may be subject to a storage fee of $75 per day.
If you've been in an accident and need collision repair in Duluth, GA, or if you're comparing auto body shops for a quality repair estimate, we'd love the opportunity to earn your trust. Roland Auto Collision — the collision center Duluth drivers rely on for honest work, precision paint, and stress-free insurance repairs.
Online Form
Start Your Vehicle Drop-Off Authorization
Complete your drop-off and authorization online before you arrive. Once submitted, our team will review the details and reach out to confirm your appointment.
FAQ
Vehicle Drop-Off — Frequently Asked Questions
What should I bring when dropping off my vehicle?
Bring your driver's license, insurance information, claim number if available, and vehicle keys. If your repair is going through insurance, having your policy number and adjuster contact information handy will speed up the collision repair process.
Can Roland Auto Collision work directly with my insurance company?
Yes. We regularly work with most major insurance companies and assist customers throughout the claims process — from initial estimate to final delivery of your repaired vehicle.
How will I know when my vehicle is finished?
We'll contact you by phone, text message, or email when your collision repair is complete and your vehicle is ready for pickup.
Do you charge storage fees?
Storage fees begin only after your vehicle has been ready for pickup for more than three calendar days from the date of notification. The rate is $75 per day until the vehicle is released.
Do I need an appointment?
Appointments are recommended but not always required. Contact our Duluth collision center to schedule your auto body repair or drop-off in advance.